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SHIPPING & RETURNS

SHIPPING POLICY

This policy explains how orders are shipped by Vellora.

1. Global Shipping

We ship worldwide.

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2. Delivery Time

5–25 business days on average (customs/remote areas may take longer).

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3. Processing

Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.

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4. Tracking

Tracking number and carrier info sent by email once dispatched.

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5. Customs/Duties

Customers are responsible for local duties/taxes.

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6. Failed Deliveries

Incorrect/incomplete addresses that cause returns require reshipping fees.

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7. Delays

Vellora is not responsible for customs or carrier delays.

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8. Support

📧 support@buy-vellora.com.

RETURN & EXCHANGE POLICY

At Vellora, we want you to feel confident when shopping with us. If you need to return an eligible item, please review the policy below.

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1. Refund Method

Unless otherwise required by applicable law, approved refunds are issued as Vellora Store Credit in the form of a digital gift card.

Store credit can be used toward future purchases on the Vellora website.

Where applicable law requires a refund to be made to the original payment method, Vellora will comply with those requirements.

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2. Return Window

Return requests must generally be submitted within 7 days of receiving your order.

Once your returned item has been received and inspected, approved store credit will be issued within 7 business days.

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3. Return Conditions

To be eligible for a return, items must generally:

  • Be returned within the applicable return period

  • Be unused and in their original condition

  • Include original packaging and accessories, where applicable

  • Not show signs of damage caused after delivery

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

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4. Items Not Eligible for Return

Returns may not be accepted for:

  • Items returned outside the applicable return window

  • Used, damaged, or altered items

  • Items that are not in returnable condition

  • Products that cannot be returned for hygiene or safety reasons

  • Shipping fees and applicable taxes, except where required by law                             

5. Store Credit

Approved store credit will be provided as a digital Vellora gift card.

Unless otherwise required by applicable law, store credit does not expire and may be used toward future purchases on the Vellora website.

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6. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please include your order number and, when possible, clear photos of the item and its packaging so that our team can review the issue.

Email: support@buy-vellora.com

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7. Exchanges

If you would like to exchange an item, please contact our Customer Care team before sending anything back.

Depending on the product, availability, and applicable consumer laws, we may offer an exchange or Vellora Store Credit.

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8. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for return shipping costs.

Return shipping instructions will be provided after your return request has been reviewed and approved.

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9. Questions

If you have any questions about returns, exchanges, or store credit, please contact our Customer Care team:

Vellora
Email: support@buy-vellora.com

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Last Updated: August 30, 2026

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