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TERMS & CONDITIONS
CUSTOMER CARE
At Vellora, we believe that great care goes beyond the products we offer. We’re here to make your shopping experience simple, secure, and enjoyable from discovery to delivery.
Whether you have a question about a product, need help with your order, or simply want to learn more about Vellora, our Customer Care team is here to help. Your satisfaction matters to us, and we’re committed to providing thoughtful support whenever you need it.
We’re Here for You
Have a question? Get in touch with our team through our contact page, and we’ll be happy to assist you. For more information about orders, shipping, returns, and other common questions, visit our FAQ.
Vellora — The Art of Self-Care.
PRIVACY & SAFETY
At Vellora, we respect your privacy and are committed to handling your personal information responsibly, securely, and transparently.
1. Information We Collect
Depending on how you interact with our website, we may collect:
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Personal Information: Name, email address, phone number, billing and shipping information.
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Order Information: Products purchased, order history, and information necessary to provide customer support.
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Technical Information: IP address, browser type, device information, cookies, and website interactions.
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Provide customer support
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Communicate with you about your orders
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Improve our website, products, and services
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Send marketing communications when permitted and, where required, with your consent
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Prevent fraud and protect the security of our services
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Comply with applicable legal and regulatory obligations
3. Sharing Your Information
We may share relevant information with trusted service providers that help us operate our business, such as:
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Payment and checkout providers
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Shipping and logistics partners
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Website and e-commerce service providers
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Customer support and communication platforms
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Analytics and marketing service providers, where applicable
We do not sell your personal information.
4. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
5. Cookies & Similar Technologies
Vellora may use cookies and similar technologies to help the website function properly, understand how visitors use our website, remember preferences, and improve the overall shopping experience.
Where required by applicable law, we will request consent before using certain types of cookies or similar technologies.
6. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to access, correct, update, or request deletion of your information.
You may also have rights to object to or restrict certain processing activities and to withdraw consent where processing is based on consent.
For privacy-related requests, please contact us at: support@buy-vellora.com
7. Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service can guarantee absolute security.
8. International Data Transfers
Because Vellora is designed to serve customers internationally, personal information may be processed or transferred across different countries through our service providers.
Where applicable, we take appropriate measures to ensure that international transfers are handled in accordance with applicable data protection laws.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable laws.
The updated version will be published on this page with its effective date.
10. Contact Us
If you have questions about this Privacy Policy or how Vellora handles personal information, please contact us:
Vellora
Email: support@buy-vellora.com
Last Updated: August 30, 2026
WHOLESALE INQUIRIES
At Vellora, we believe in making beauty and wellness more accessible through thoughtfully selected products designed to elevate everyday routines. We welcome partnerships with retailers, beauty professionals, online stores, and businesses who share our vision.
Whether you are looking to introduce Vellora products to your customers or expand your existing collection, our wholesale opportunities are designed to create lasting and meaningful partnerships.
For wholesale inquiries, please contact our team with details about your business, the products you are interested in, and your estimated order volume. Our team will be happy to assist you with product availability, pricing, minimum order quantities, and partnership details.
Vellora - Beauty, wellness, and a better everyday.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments